Returns & Exchanges

At Fortunata Brand, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, we offer a seamless 30-day return policy for all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original box and include all original tags and the packing slip provided in your shipment.

• 3.
  Affix the Label

  Download and print the prepaid shipping label from our portal, then attach it firmly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; we will notify you once your refund or exchange has been processed.